Privacy Policy

At Tiago's Tile, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, services, or contact us directly. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, and home address when you request a service or contact us.
Service Information: details about the handyman or tile services you request.
Technical Information: such as IP address, browser type, device information, and browsing activity when you visit our website.

2. How We Use Your Information

We use the information we collect to:

Provide and improve our handyman and tile services.
Communicate with you regarding appointments, estimates, and project updates.
Respond to inquiries, questions, and customer service requests.
Process payments and send invoices or receipts.
Improve our website performance, security, and user experience.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information only in the following cases:

With trusted third-party service providers (such as payment processors or scheduling platforms) who assist in operating our business.
To comply with legal requirements, court orders, or enforce our legal rights.
To protect the safety, rights, or property of Tiago's Tile, our customers, or the public.

4. Data Security

We take reasonable measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

6. Your Privacy Rights

Depending on your location, you may have the right to:

Access, update, or delete the personal information we hold about you.
Opt out of marketing communications.
Request a copy of the data we collect about you.

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking

Our website may use cookies or similar technologies to improve your browsing experience and analyze site traffic. You can manage or disable cookies through your browser settings.

8. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with the updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Tiago's Tile – Handyman Services
Massachusetts, USA
📧 Email: tiagotileservices@gmail.com